Background

Community Outreach Officer

January 9, 2017

Astoria Downtown Historic District Association
Community Outreach Officer


Job Description


The Community Outreach Officer (COO) is a part-time position under the supervision of the Executive Director or designate of the Astoria Downtown Historic District Association (ADHDA). The primary tasks of this position are to 1) monitor city streets and parking areas per enforcement of the City of Astoria’s parking ordinances, 2) improve the quality of our downtown visitors’ experience, including information and safety and 3) communicate with downtown businesses to address any issues in the purview of the ADHDA such as planters, tiles, flags or 2nd Saturday Art Walk.

Duties include:

- Monitoring the downtown parking district at least twice a day on foot or bicycle issuing citations to those vehicles that are in violation of city parking ordinances.
- Mark tires of parked vehicles with chalk and record time of marking, and return at regular intervals to ensure that parking time limits are not exceeded.
- Candidate must keep an accurate log book records as well as photo documentation of all the pertinent information to back up the citations issued.
- Appear in court at hearings regarding contested traffic citations.
- Observe and report hazardous conditions such as missing traffic signals or signs, and street markings that need to be repainted.
- The candidate must become familiar with Astoria’s citation system, DMV procedures for checking plates, and other computer programs, as required for carrying out the duties of the job.
- Make arrangements for illegally parked or abandoned vehicles to be towed, and direct tow-truck drivers to the correct vehicles.
- Provide information to the public regarding parking regulations and facilities, and the location of streets, buildings and points of interest.
- The successful candidate must have excellent communication skills including presentation, persuasion, and negotiation skills in working with the public.
- The candidate must demonstrate ability to communicate effectively and remain calm and courteous under pressure.
- The candidate must have working knowledge of the objectives of the ADHDA and all programs that might pertain to carrying out their duties successfully.
- The candidate will perform other duties as assigned by the ADHDA Executive Director or designate.


Qualifications:

The specific requirements for becoming a community outreach officer requires applicants to be at least 18 years of age and have a high school diploma or GED (minimum). A thorough knowledge of local parking laws and ordinances is required, as is the ability to navigate the town efficiently.

In addition to education requirements, community outreach officers should be in good physical shape, since the position often requires a lot of walking, and have a valid driver's license with a satisfactory driving record, since they may need to travel by car to different parts of their assigned patrol area. Reading comprehension and math skills are required, as is the ability to clearly articulate a parking violation and communicate with others politely and professionally. Must successfully pass a background check and drug screen post-job offer.

Must be able to write legibly; work with minimal supervision while patrolling streets and parking areas; respond courteously to aggressive remarks and/or behavior in the course of enforcing parking ordinances while building relationships, increasing trust and providing important information about our community.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Position requires the employee to be outside in all types of weather most of the time. Walking is done on sidewalks; walking or bicycling on uneven surfaces for several hours at a time. Must be able to manipulate chalk marker on car tires. Hours worked may vary and some weekend work may be required. Must be able to respond professionally when confronted by conflict or hostility from members of the public. This is a non-union, non-benefited position.

Hours: This position is part-time, 19 hours/week, guaranteed through June 2017 with extension expected.

Compensation: Salary will be discussed during interview and will be commensurate with qualifications.

To Apply
To apply for this position, send a resume and cover letter outlining your interest and qualifications to:
Sarah@astoriadowntown.com
Position closes January 20, 2017



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